1. Information We Collect

• Homeowners: name, contact info, and details about the service you need, submitted when you request a contractor referral.
• Contractors: business name, license/insurance info, contact info, and service categories, submitted when joining the network.
• We may also collect technical information such as your IP address, browser type, device information, and pages visited to help operate, maintain, and improve our website.
• We do not collect payment card details directly — payments are processed securely by Stripe.

2. How We Use It

• To connect homeowners with contractors in their county.
• To send referral confirmations and, if you opt in, our newsletter.
• To bill contractors for routed leads per our Lead Fairness Policy.
• To improve our website, customer service, security, and the overall homeowner experience.
• We do not sell your information to third parties.

3. Who We Share It With

We share personal information only as reasonably necessary to operate our services:

• With the contractor assigned to your request, so they can contact you.
• With service providers who help us run the platform — currently Stripe (payments) and MailerLite (email and newsletter delivery).
• We do not share your information with anyone for their own marketing purposes.

4. Cookies and Site Data

We may use cookies and similar technologies to keep the website functioning properly, remember user preferences, improve performance, and understand how visitors use the site.

5. Data Retention

We keep homeowner and contractor information for as long as needed to provide the referral service and maintain accurate records, and delete or anonymize it when it’s no longer needed. We may retain certain information when required by law, to resolve disputes, prevent fraud, enforce our agreements, or protect our legal rights.

6. Your Choices

• You can unsubscribe from the newsletter at any time using the link in any email.
• You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond in accordance with applicable law.

7. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.

8. Security

While we use reasonable administrative, technical, and physical safeguards, no method of electronic transmission or storage is completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this policy from time to time. Continued use of the site after changes means you accept the updated policy.

11. Contact

Questions about this policy: homeowners@yourpaltexas.com